FAQs

Frequently Asked Questions (FAQs)

1. What is TrueValueMart?

TrueValueMart is an online retail platform offering a wide range of products, including home essentials, electronics, fashion, beauty items, and more. We are committed to providing high-quality products at competitive prices and delivering exceptional customer service.

2. How can I place an order?

To place an order, follow these steps:

  1. Browse Products: Visit our website and browse through our product categories.
  2. Add to Cart: Select the items you wish to purchase and click “Add to Cart.”
  3. Review Cart: Go to your shopping cart to review your items.
  4. Checkout: Click “Checkout” and enter your shipping and payment information.
  5. Place Order: Confirm your order details and click “Place Order” to complete the process.

3. What payment methods do you accept?

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • Net Banking
  • UPI
  • Digital Wallets (e.g., Paytm, Google Pay)
  • COD

4. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.

5. What is your return policy?

We offer a 5-day return policy. If you are not satisfied with your purchase, you may return the item within 5 days of delivery. The item must be in its original, unused condition, with all tags and packaging intact. For more details, please refer to our Refund Policy.

6. Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placing the order. After this period, changes cannot be guaranteed as the order may have already been processed or shipped. To request a cancellation or modification, please contact our customer service team as soon as possible.

7. Do you offer free shipping?

Shipping costs are calculated based on the weight and dimensions of your order and your delivery location. Free shipping promotions may be available from time to time. Please check our website or contact customer service for current offers and shipping rates.

8. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving the product. Provide photos of the damaged or incorrect item along with your order number. We will assist you in resolving the issue, which may include a replacement or refund.

9. How can I contact customer service?

You can reach our customer service team via:

  • Email: realtruevaluemart@gmail.com

10. How do I apply a discount code?

To apply a discount code, enter the code in the “Promo Code” field during the checkout process. Click “Apply” to see the discount reflected in your order total.

11. What if I forgot my account password?

If you forgot your password, click the “Forgot Password” link on the login page. Follow the instructions to reset your password using the email address associated with your account.

12. Are my personal details secure?

Yes, we take your privacy and security seriously. We use industry-standard encryption and security measures to protect your personal and payment information. For more details, please read our Privacy Policy.

13. Do you offer international shipping?

Currently, we only ship within India. We do not offer international shipping at this time. If you are interested in international shipping, please contact us for more information.

14. How do I provide feedback or suggestions?

We welcome your feedback and suggestions. You can send us an email at realtruevaluemart@gmail.com or reach out to us through our social media channels. Your input helps us improve our services.

15. How can I stay updated on promotions and new arrivals?

To stay updated, sign up for our newsletter on our website. You can also follow us on social media platforms such as Facebook, Instagram, and Twitter for the latest news, promotions, and product updates.

If you have any other questions or need further assistance, please do not hesitate to contact us. We’re here to help!